Last updated: July 10, 2026
Privacy Policy
This policy explains what LoadMap processes when coaches use the service and how to request access, export, or deletion.
Information we collect
We process account details such as name, email address, authentication provider, subscription state, and billing identifiers. Coaches may enter client profiles, goals, health and injury notes, training plans, training logs, and coaching notes. We also process limited request, device, and error data needed to secure and operate the service.
How we use information
We use this information to provide isolated coach workspaces, generate and refine requested programming, analyze training logs, export plans, send transactional email, administer subscriptions, prevent abuse, and diagnose reliability problems. We do not use client records for unrelated advertising.
AI processing
When you request generation or analysis, the relevant client and training context is sent to the configured AI provider to produce the response. Do not submit information you are not authorized to process. Review generated output before using it with a client.
Service providers
LoadMap uses Vercel for application hosting, Supabase for authentication and database services, DeepSeek for requested AI generation, and Resend for transactional email. Stripe or Xiaohongshu process purchase information only when the corresponding payment channel is configured and used. We do not sell personal information.
Security
Data is transmitted over HTTPS. Supabase Row Level Security and application authorization checks isolate each coach's workspace. Sensitive service credentials remain server-side. No internet service can guarantee absolute security, so suspected unauthorized access should be reported promptly.
Retention and deletion
We retain account, billing, and workspace records while an account is active and as reasonably needed for security, dispute handling, legal obligations, and service recovery. Deletion from active systems may not immediately remove limited backup or audit records that must be retained.
Access, export, and deletion
You can update workspace data in the product and request an account data export or deletion by contacting support@loadmap.fit. We may need to verify the account owner before completing a request. Coaches remain responsible for responding to their own clients' data requests.
Contact
Questions about privacy or data handling can be sent to support@loadmap.fit.