Last updated: September 18, 2026
Refund Policy
How LoadMap subscriptions are charged, how to cancel, and how to ask for a refund.
How you are charged
Paid plans are sold through Creem, which acts as reseller and merchant of record. Creem processes the payment, calculates applicable taxes, and issues the receipt, so its name appears on your card or bank statement. Subscriptions are charged in US dollars at the start of each monthly or annual period and renew automatically until canceled.
Cancelling a subscription
You can cancel at any time from Manage subscription in account settings, which opens the billing portal. Cancellation stops future renewals; paid access continues until the end of the period you already paid for, and the workspace then returns to the free plan. Client records and plans stay in the workspace.
Requesting a refund
Send refund requests to support@loadmap.fit from the email address on the account, with the approximate charge date. We review each request and, when a refund is issued, Creem returns the money to the original payment method; the time it takes to appear depends on your bank. Access to paid features ends when a refund is issued.
Statutory rights
Consumer protection law in your country may give you withdrawal or refund rights that go beyond this policy. Nothing here limits those rights.
Contact
Billing and refund questions can be sent to support@loadmap.fit.